Strategy, Operations and Transformation
FaMoRa Services is a boutique independent management consulting practice that navigates the spectrum of business management to inspire organizations to unlock new possibilities, For More Results.
Born from the passion to empower teams and businesses of all sizes, we analyze complex challenges, co-create innovative solutions, and build internal capacity that fosters positive outcomes and sustainability.
We deliver comprehensive tailored solutions in three key areas to drive impactful results and advance continuous improvement.
Strategic Management
Operational Performance
Business Transformation
Experience Drawn From
Our Vision and Mission
Vision
To be the leading choice for driving organizational effectiveness, excellence and sustainability through strategy, operations and transformation.
Mission
To deliver exceptional services that embody our values and uphold high professional standards, unlocking new possibilities for clients, For More Results.
Our Approach and Values
In the inherent definition of a trusted advisor, we embrace authenticity and keep it ‘REIL’ by taking a business–and thought–partner approach to bring together diverse viewpoints grounded in professional standards and the values of:
Respect: treating everyone with dignity and acknowledging unique contributions
Excellence: pushing the boundaries to provide the best service and ensure client satisfaction through the highest quality delivery and responsiveness
Integrity: doing the right thing and acting with honesty, transparency and accountability
Listening: actively understanding thoughts, perspectives and feedback to generate insights and enable empathy
Core Service Offerings
To learn more, click each offering to explore how we can support your organization.
Business Planning
Business Optimization & Process Redesign
Capacity/Needs Assessment
Enterprise & Strategic Planning
Operational Function Development
Operational Planning & Excellence
Service Delivery/Project Management Offices
Team Capability Building & Training
Transformation & Transformation Offices
Business Planning
- What: Helping create a business plan (reason why the organization exists) that serves as the foundational blueprint for a new venture, defining its purpose, market position, financial model, resource needs, and risk management approach over a 1–3 year horizon.
- Why: To transform the vision for a new business into a clear and viable plan that enables successful launch, turning aspiration into reality.
Business Optimization and Process Redesign
- What: Assessing current ways of working and facilitating the design/redesign of processes to enhance agility, efficiency, effectiveness and scalability across the organization.
- Why: To strengthen business resilience, ensuring an organization not only survives but thrives amid volatility, uncertainty, complexity, and ambiguity.
Capacity/Needs Assessment
- What: Conducting a diagnostic of current business capacity (people and tools) alongside future needs based on growth, complexity and strategic direction.
- Why: To ensure the organization is equipped with the right resources and talent to deliver enduring performance and scale.
Enterprise & Strategic Planning
- What: Facilitating strategic planning to define the organization’s long-term goals for the next 3-5 years, and enterprise planning to ensure systems, structures, capabilities, and resources across the organization are aligned to bring those goals to life.
- Why: To provide both direction and readiness, ensuring the organization has a clear long term path and is structurally aligned to realize its long-term goals.
Operational Function Development
- What: Supporting the design and stand-up of new operational functions that deliver key shared services and create consistent value across the organization.
- Why: To build a strong operational foundation that provides consistent organizational support to drive growth, excellence, and strategic alignment.
Operational Planning & Excellence
- What: Developing short-term (6–12 month) operational plans that translate strategic and enterprise-level goals into specific actions, while driving continuous improvement through collaboration and problem solving at the departmental and team levels.
- Why: To ensure that day-to-day activities are tightly aligned with strategic priorities, supported by an operational backbone to effectively deliver and improve, with flexibility and adaptability.
Service Delivery/Project Management Offices
- What: Helping launch a structured yet flexible Project Management Office (PMO) that establishes the right level of governance, standards, tools, and support to fit the organization’s needs, maturity, and pace.
- Why: To establish consistent and accountable project delivery that drives results and advances strategic goals across the enterprise.
Team Capability Building & Training
- What: Designing and delivering training programs that build practical capabilities in strategy, process improvement, and program management.
- Why: To equip teams with critical expertise while supporting their professional growth and strengthening the organization from within.
Transformation & Transformation Offices
- What: Advising and supporting the establishment of transformation offices and frameworks (structures, governance, and momentum) to drive enterprise-wide change across strategy, operations, and culture.
- Why: To equip organizations to steer transformation with purpose, clarity and discipline.
Select Examples of Experience
Strategic Management
- Opera Canada Strategic Plan
- Operational Excellence (OE) Strategic Plan
- Business Services Strategic Plan
- Emergency Department Process Improvement Program Strategic Framework
- West Lake Resort Business Plan
Operational Performance
- Establishment of Global OE Function & Team
- Launch of Business Services Function & Team
- Enterprise Planning and Prioritization
- Operations Divisional Planning
- Enterprise Project Management Centre of Excellence
Business Transformation
- Enterprise Transformation
- Grantmaking Redesign
- Funding Reform
- Ambulatory Care Redesign
- Emergency Department General Medicine Transformation
Meet the Team
Nabeela Ratansi, BSc, MBA, GB, PMP, ITIL
Founder & Principal
With over 20 years of leadership across global non-profits, healthcare, and the private sector, I work at the critical nexus of strategy, operations, and transformation – translating vision into action and action into lasting performance, reimagined ways of working, and measurable results.
Organizations seek my leadership in high stake challenges: to shape long-term strategy, navigate enterprise-wide change, drive operational performance, or align teams around a bold vision. I bring structure to ambiguity, clarity to complexity, and a bias for momentum.
I am equal parts strategist and operator, able to see both the forest and the trees. My approach is grounded in systems thinking and critical analysis, combined with a deep commitment to people. I lead with a values-driven mindset that honours culture, context, communication, and relationships.
Having led consultants, vendors, and diverse teams, I consistently drive high-quality results with responsiveness and accountability. Fuelled by curiosity and resourcefulness, I ask incisive questions, engage deeply, and ensure outcomes are sustained so that organizations evolve, perform, and lead with purpose.
If your mission demands more, I am the trusted partner to move it forward.
CREDENTIALS & RECOGNITION
- Master of Business Administration, Strategic Marketing (Dean’s List) | McMaster University
- Bachelor of Science with Distinction (Dean’s List)| University of Toronto (U of T)
- Leadership Essentials | University of Toronto
- Green Belt in Healthcare | eZ Sigma
- Project Management Professional (PMP) | Project Management Institute (PMI)
- Information Technology Service Management | Stay Technologies
Recognized at the provincial, national and international level for driving excellence, operational effectiveness and organizational sustainability:
- Association of Project Management, Finalist, Technology of the Year Award
- Journal of Current Oncology
- American Society of Clinical Oncology Quality Care Symposium
- International Forum on Quality and Safety in Healthcare
- Project Management Institute Southwestern Ontario, Project of the Year Award
- Canadian Project Excellence (CPEX) Award
- 3M Health Care Quality Team Award
Testimonials
Testimonial #1 – J. Cooke
I had the pleasure of working alongside Nabeela during a critical period for one of the world’s largest private foundations, within a highly complex and dynamic environment. She is an exceptional and dedicated leader, seamlessly integrating strategy with operations.
Among her many accomplishments, Nabeela’s leadership in building the global Operational Excellence function stands out as a defining achievement. She championed and translated the strategy, mobilizing a high performing team to elevate operational performance across the enterprise and create a culture of continuous improvement.
Nabeela is known for her unparalleled ability to lead transformation while fostering trust, alignment and collaboration among diverse, multi-national stakeholders. She spearheaded a groundbreaking initiative on funding access for youth, engaging a large cross-functional team around this strategic imperative. Her stewardship of enterprise planning and the enterprise service delivery/program management office exemplifies her expertise in creating new capabilities that has enabled the organization to achieve ambitious goals.
Nabeela’s leadership is defined by a rare combination of strategic thinking and empathetic connections. Her unique ability to navigate complexity and lead with both clarity and compassion make her invaluable. She is not only a consummate professional, but also a force for positive change.
~J. Cooke
Vice President of Financial Planning & Analysis
Maple Leafs Sports & Entertainment Partnership
Testimonial #2 – Z. Mohamed
I recently engaged Nabeela to optimize my working environment, and I must say that she absolutely exceeded my expectations. Her approach was nothing short of phenomenal – she listened, actively identified challenges, and proposed innovative solutions that have changed my business operations. Her expertise in process excellence was invaluable to streamline how I worked and enhance overall efficiency.
I was truly impressed by her ability to empower her clients to think critically about continuous improvement. She not only delivered exceptional results, but also instilled in me a mindset focused on quality and ongoing refinements. Her dedication to delivering high-quality solutions and commitment to client satisfaction are highly commendable.
In short, Nabeela is a game changer. Her exceptional problem-solving skills combined with her collaborative approach make her an indispensable asset for any business looking to optimize its operations. I highly recommend her services for anyone seeking to elevate their business performance.
~Z. Mohamed
Chief Executive Officer
Numbered Corporation
Testimonial #3 – N. Siklos
I have had the opportunity to collaborate with Nabeela in the healthcare sector. Her ability to direct large, complex portfolios in funding reform and hospital transformation while fostering meaningful relationships with diverse stakeholders—even the toughest audiences—is truly remarkable. She has a unique talent for building trust, aligning interests, and creating collaboration in challenging situations.
Nabeela navigates ambiguity and complexity seamlessly. She leads teams through uncertainty with exceptional focus, ensuring alignment on shared goals while fostering confidence and progress. She communicates compelling visions with clarity, distilling complex concepts into insights that resonate across diverse audiences and drive understanding and alignment.
On a personal level, Nabeela is one of the most kindest, thoughtful and ethical individuals I know. Her ability to balance strategic vision with authentic care makes her truly exceptional. I wholeheartedly recommend her as a visionary leader who excels in managing complexity, driving alignment, and inspiring excellence at every level. She leaves a lasting impact wherever she serves.
~N. Siklos
Director of Diagnostic Performance
University Health Network
Testimonial #4 – G. Banks
I have had the privilege of working with Nabeela since the Mariam Society was just a dream. As a Board Director and Strategic Advisor from day one, her contributions have been invaluable. Nabeela has been instrumental in shaping the strategic direction and her deep insights into the non-profit sector were critical in securing a transformative partnership with the Grameen Foundation, bringing the charity to life.
Beyond strategy, she provided expert leadership and guidance that allowed for the formalization of the governance structure, impact evaluation framework, and pursuit of right strategies. Her ability to connect with key ambassadors and foster innovative relationships has opened doors that amplified our message and significantly advanced our reach.
What truly sets Nabeela apart is her exceptional blend of strategic and critical thinking, consistently offering different perspectives. Her passion and focus have enabled the Mariam Society to thrive, funding over 500 education scholarships for girls in rural India. Nabeela exemplifies the qualities of a visionary leader: strategic acumen, collaborative spirit, and unwavering commitment to impact. Any organization would be fortunate to have Nabeela on their team.
~G. Banks
Founder
Mariam Society
Testimonial #5 – D. Giles
I worked with Nabeela on a not-for-profit board, and was so pleased by her previous impact that I asked her to rejoin when I became the Board Chair. During her time, she developed an excellent organizational strategy that anchored the roadmap for the organization. What made her stand out was her integrity to the quality and timeliness of her work, as well as her even-handed personality and professionalism. Beyond strategy, her contributions to and insights on other areas were consistently beneficial, fostering meaningful decisions and demonstrating a genuine commitment to the success of the organization. Nabeela is extremely articulate, thoughtful, and effective and I value her approach and personal skills even more than her acumen. Any organization would be lucky to have Nabeela working with them.
~D. Giles
former Board Chair
Opera Canada
Testimonial #6 – N. Ullah
Working under Nabeela's leadership at a healthcare agency was a truly rewarding experience. She is not only a skilled leader, but also a mentor who genuinely invests in her team’s growth. Her strategic prowess and ability to foster open communication and collaboration created a culture that drove success. She is a talented and dedicated leader, with the ability to inspire others towards achieving common goals. I highly recommend her without hesitation.
~N. Ullah
IT Operations Product Manager
OCS Ontario Cannabis Store